How to create Whatsapp Inbox ?
Setup your WhatsApp channel with WhatsApp Cloud API
Abhishek Gupta
Last Update 2 年前
Vibtree supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from Vibtree. Follow the steps given below to enable your WhatsApp inbox with WhatsApp Cloud API.
Prerequisites
1. Configure your Facebook Developer App
First, you need to create your Facebook Developer app, with "WhatsApp Product" enabled. Go to the WhatsApp Cloud API Guide and navigate to section called "Set up Developer Assets and Platform Access" and follow the steps.
Once you finish this step, you can now configure your required phone numbers in the "WhatsApp" section of your Facebook developer app. If you complete the steps successfully, you should be able to obtain the "Phone Number Id" and "Whatsapp Business Account ID" as shown in the below screenshot. Vibtree will require these values for creating the WhatsApp Inbox.
2. Configure a system user for your Facebook Business Manager
Create a system user in your Business Manager with access to the WhatsApp App. Generate an access token for the user, which will be required as the API key for setting up an inbox in Vibtree.
When generating the access token, make sure the "whatsapp_business_management", and "whatsapp_business_messaging permissions" are selected.
Step 1. Create a system user in the System Users tab of Business Manager.
Step 2. Add the system user. Under the WhatsApp Accounts tab, select “Add People” and select the system user to grant access to the WhatsApp Business account.
Step 3. Generate the access token and request permissions.
Setup WhatsApp Inbox in Vibtree
Step 1. Open your Vibtree dashboard. Go to Inboxes → Create Inbox.
Step 2. Click on the "WhatsApp" icon.
Step 3. Enter Inbox name and select an icon.
Step 4. Fill in the appropriate details.
| Values | Description |
|---|---|
| Whatsapp Number | Fill in the phone number you have configured in Facebook Developer App |
| Number ID | The phone number ID for the number as obtained in prerequisites |
| Auth Key | The Business Account User's access token for the number as obtained in prerequisites |
| WaBa ID | The Business Account ID for the number as obtained in prerequisites |
Step 5. Assign Users.
